How Can We Help?

We're here to help you get the most out of BiteSafe.

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Email Support

Send us a message and we'll get back to you within 24 hours.

support@bitesafeapp.com

FAQ

Find quick answers to the most commonly asked questions.

View FAQ
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Report a Bug

Found something that isn't working? Let us know so we can fix it.

Report Bug
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Feature Request

Have an idea to make BiteSafe better? We'd love to hear it.

Suggest Feature

Common Issues

Go to Settings (More tab) and tap "Restore Purchases". If that doesn't work, make sure you're signed in with the same Apple ID you used to purchase the subscription.
Open your iPhone Settings > tap your name at the top > Subscriptions > BiteSafe > Cancel Subscription. Subscriptions are managed by Apple, not within the app.
In the app, go to More tab > Data section > Reset All Data. This permanently deletes all meals, symptoms, and profile data from your device.
BiteSafe uses the OpenFoodFacts database. Some regional products may not be listed yet. You can manually add the meal when a product isn't found. The app will show you the option to "Log as meal manually".

Average response time

Under 24 hours

Monday – Friday